Guaranteed delivery exceptions for both UPS and FedEx
Guarantee Delivery refunds are a great way to recover shipping costs and in certain instances, dissatisfied customers may request a refund for shipping charges when their delivery exceeds the guaranteed delivery date. While customer satisfaction is a top priority, it's essential to understand the specific conditions under which FedEx or UPS will not issue a refund for late deliveries. Both FedEx and UPS offer a money-back guarantee for overnight and international priority shipments. Recently, FedEx has begun offering guaranteed deliveries on additional services through the FedEx My Rewards program.
To help you better understand when refunds are not granted for transportation charges on deliveries made past the guarantee, we've compiled a list of common scenarios:
FedEx Ground Money-Back Guarantee Exclusions:
- Deliveries made on time (as expected)
- Events beyond FedEx's control, such as riots, strikes, war, adverse weather conditions, disruptions in air or ground transportation networks, and more
- Undeliverable or returned shipments
- Shipments requested to be redirected to a "Hold at Location" service
- FedEx Ground call tag service shipments
- Shipments with FedEx Delivery signature options
- Charges for additional handling
- Holiday blackout dates
FedEx Express Money-Back Guarantee Exclusions:
- On-time deliveries (as expected)
- Shipments to P.O. box addresses that are acceptable for delivery
- Shipments for which the recipient requested a modification in delivery
- Undeliverable or returned shipments
- Rerouted shipments
- Shipments with dangerous goods or dry ice
- Address corrections
- Refusal by an eligible person to accept delivery or sign for the package
The UPS Money-Back Service Guarantee Exclusions:
- UPS 2nd Day Air A.M. Packages for residential deliveries
- UPS Ground Returns Service Packages
- Packages subject to a Large Package Surcharge
- Additional Handling Fees
- Packages that exceed the maximum size or weight limits
- Call Tag shipments
- Shipments subject to a UPS Delivery Intercept request, Delivery Change Request, or a UPS My Choice request
- Packages delayed due to causes beyond UPS's control
- Disruptions in national or local air or ground transportation networks
- Adverse weather conditions
- UPS Air Services and UPS 3-Day Select Shipments of Hazardous Materials or Dangerous Goods Shipments
- All international Hazardous Materials or Dangerous Goods Shipments except UPS Standard Shipments
- Holiday blackout dates
It is also important to note that if you have a waiver in your carrier agreement, you may not be eligible for any guaranteed delivery refunds. Our team of experts are on standby and waiting to assist you to make sure you're realizing the full benefit of guaranteed deliveries!